Privacy Policy

Last Updated: December 14th, 2025

At Tremscol LLC, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our Slack-based alert and tracking services (the "Service").

Information We Collect
How We Use Your Information
Information Sharing and Third Parties
Data Security
Data Retention
Your Privacy Rights
California Privacy Rights (CCPA)
Slack Integration
Orders Dashboard
Communications
Children's Privacy
International Data Transfers
Changes to This Policy
Contact Us

1. Information We Collect

Information You Provide to Us

Email address for account creation and billing
Payment information processed securely through Stripe
Subscription preferences and service configuration settings
Geographic data (ZIP codes) for in-store inventory checking
Support communications when you contact us for assistance
Costco order data for precious metals purchases when using the Orders Dashboard (see Section 9)

Information We Collect Automatically

Usage data including which features you use and how often
Log information such as access times
Service performance data to monitor system reliability and uptime
Query history for in-store inventory searches and alert preferences

Information from Third Parties

Slack profile information when you join our workspace
Payment confirmation data from Stripe when processing subscriptions

2. How We Use Your Information

We use your personal information to:

Provide our services including restock alerts, inventory checking, and market data
Process payments and manage your subscription
Send notifications via Slack messages and email as configured in your preferences
Improve our services through usage analytics and performance monitoring
Provide customer support and respond to your inquiries
Ensure service security and prevent fraud or abuse
Comply with legal obligations and enforce our Terms of Service
Communicate important updates about service changes or billing

Third-Party Services We Use

Stripe for payment processing and subscription management
Slack for delivering alerts and managing our community workspace
Cloud hosting providers for secure data storage and service delivery

When We Share Information

Service providers who help us operate the Service under strict confidentiality agreements
Legal compliance when required by law, court order, or regulatory authorities
Business transfers in the event of a merger, acquisition, or sale of assets
Safety and security to protect the rights and safety of our users and the public

What We Don't Do

We do not sell your personal information to third parties
We do not share your query history or alert preferences for marketing purposes
We do not provide individual user data to retailers or other external parties

4. Data Security

We rely on reputable third-party services to protect your information. While we choose trusted service providers with strong security practices, we cannot guarantee absolute security. Each service provider maintains their own security standards and incident response procedures.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active subscriptions: Data is retained for the duration of your subscription
Canceled accounts: Users are removed from Slack workspace immediately; other data may be retained for business purposes unless deletion is specifically requested
Legal requirements: Some data may be retained longer to comply with legal obligations
Support records: Communications may be kept for up to 2 years for service improvement
Payment records: Retained in our payment processor for business, legal, and fraud prevention purposes
Orders Dashboard data: See Section 9 for specific retention policies

You may request deletion of your personal information at any time by contacting us, subject to certain legal and business limitations.

6. Your Privacy Rights

You have the right to:

Access your personal information and obtain a copy of the data we hold about you
Correct any inaccurate or incomplete personal information
Delete your personal information, subject to certain limitations
Restrict the processing of your personal information in certain circumstances
Data portability to receive your data in a machine-readable format
Object to the processing of your personal information for certain purposes
Withdraw consent where we rely on your consent to process your information

To exercise these rights, please contact us at support@tremscol.com.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information we collect, use, and share
Right to delete your personal information, subject to certain exceptions
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, email us at support@tremscol.com with your request.

8. Slack Integration

Our Service operates primarily through Slack:

Slack workspace access is required to receive alerts and use our bots
Slack messages are used to deliver notifications and service communications
Slack profile information may be visible to other workspace members
Slack's privacy policy also governs data handling within their platform

You can manage your Slack notifications and privacy settings within the Slack application.

9. Orders Dashboard

The Orders Dashboard feature allows you to export and visualize your Costco precious metals purchase history. This section explains how data is handled when you use this feature.

How the Export Script Works

The export script runs locally in your browser and applies keyword filtering to identify precious metals purchases only. Orders that don't match are never transmitted to our servers. Even within a single order, only precious metals line items are exported—other items in the same transaction are filtered out locally.

Data We Collect Through the Dashboard

For qualifying orders, we collect:

Order details: date, time, item description, SKU, quantity, and price
Order type: whether the purchase was made online or in-store
Membership email: to help you identify which Costco membership the order belongs to
Payment method: last four digits and card type (Visa, Mastercard, etc.) to help you track rewards across cards

We do not collect your Costco password or shipping address through this feature.

How Your Dashboard Data is Secured

Your exported order data is stored in a secure database with row-level security, meaning only you can access your data through the dashboard. Your unique identifier links you to your data, which is why it is important to keep it private. As the service operator, we have backend access for troubleshooting and support purposes only.

Dashboard Data Retention

Your order data remains in the system while you are an active subscriber. If you cancel your subscription, your identifiable information will be automatically purged within 30 days. Anonymized, aggregate data (such as purchase volumes and dates with no link to your identity) may be retained for service improvement purposes.

If you want your identifiable information deleted at any time, contact support@tremscol.com and it will be handled within 7 business days.

Exporting Your Data

Gold tier members can export their full order history as a CSV directly from the dashboard. Silver tier members can request a data export by emailing support@tremscol.com—requests are fulfilled within 7 business days.

Your Control

You can stop using the export script at any time without affecting your other Gold Restock Bot features, request a full export of your stored data, and request deletion of your identifiable information at any time (this will disable dashboard features).

10. Communications

By using our Service, you consent to receive:

Service alerts via Slack based on your configured preferences
Account notifications via email for billing, subscription changes, and important updates
Service announcements about new features, maintenance, or significant changes

You can:

Manage Slack notifications through your Slack settings and our bot commands
Cancel your subscription at any time through your customer portal

11. Children's Privacy

We do not knowingly collect personal information from minors under 18. If you believe we have collected information from someone under 18, please contact us immediately and we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our Service, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending email notifications for significant changes that affect your rights
Slack announcements for service-related privacy updates

Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@tremscol.com
Slack: DM the admin in our workspace

For privacy-specific inquiries, please include "Privacy Policy" in your subject line.

This Privacy Policy is designed to comply with applicable privacy laws including the GDPR, CCPA, and other relevant regulations. It was last reviewed and updated on December 14th, 2025.