Privacy Policy
Last Updated: September 22nd, 2025
At Tremscol LLC, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our Slack-based alert and tracking services (the "Service").
Information You Provide to Us
- Email address for account creation and billing
- Payment information processed securely through Stripe
- Subscription preferences and service configuration settings
- Geographic data (ZIP codes) for in-store inventory checking
- Support communications when you contact us for assistance
Information We Collect Automatically
- Usage data including which features you use and how often
- Log information such as access times
- Service performance data to monitor system reliability and uptime
- Query history for in-store inventory searches and alert preferences
Information from Third Parties
- Slack profile information when you join our workspace
- Payment confirmation data from Stripe when processing subscriptions
2. How We Use Your Information
We use your personal information to:
- Provide our services including restock alerts, inventory checking, and market data
- Process payments and manage your subscription
- Send notifications via Slack messages and email as configured in your preferences
- Improve our services through usage analytics and performance monitoring
- Provide customer support and respond to your inquiries
- Ensure service security and prevent fraud or abuse
- Comply with legal obligations and enforce our Terms of Service
- Communicate important updates about service changes or billing
Third-Party Services We Use
- Stripe for payment processing and subscription management
- Slack for delivering alerts and managing our community workspace
- Cloud hosting providers for secure data storage and service delivery
When We Share Information
- Service providers who help us operate the Service under strict confidentiality agreements
- Legal compliance when required by law, court order, or regulatory authorities
- Business transfers in the event of a merger, acquisition, or sale of assets
- Safety and security to protect the rights and safety of our users and the public
What We Don't Do
- We do not sell your personal information to third parties
- We do not share your query history or alert preferences for marketing purposes
- We do not provide individual user data to retailers or other external parties
4. Data Security
We rely on reputable third-party services to protect your information. While we choose trusted service providers with strong security practices, we cannot guarantee absolute security. Each service provider maintains their own security standards and incident response procedures.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active subscriptions: Data is retained for the duration of your subscription
- Canceled accounts: Users are removed from Slack workspace immediately; other data may be retained for business purposes unless deletion is specifically requested
- Legal requirements: Some data may be retained longer to comply with legal obligations
- Support records: Communications may be kept for up to 2 years for service improvement
- Payment records: Retained in our payment processor for business, legal, and fraud prevention purposes
You may request deletion of your personal information at any time by contacting us, subject to certain legal and business limitations.
6. Your Privacy Rights
You have the right to:
- Access your personal information and obtain a copy of the data we hold about you
- Correct any inaccurate or incomplete personal information
- Delete your personal information, subject to certain limitations
- Restrict the processing of your personal information in certain circumstances
- Data portability to receive your data in a machine-readable format
- Object to the processing of your personal information for certain purposes
- Withdraw consent where we rely on your consent to process your information
To exercise these rights, please contact us at support@tremscol.com.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect, use, and share
- Right to delete your personal information, subject to certain exceptions
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, email us at support@tremscol.com with your request.
8. Slack Integration
Our Service operates primarily through Slack:
- Slack workspace access is required to receive alerts and use our bots
- Slack messages are used to deliver notifications and service communications
- Slack profile information may be visible to other workspace members
- Slack's privacy policy also governs data handling within their platform
You can manage your Slack notifications and privacy settings within the Slack application.
9. Communications
By using our Service, you consent to receive:
- Service alerts via Slack based on your configured preferences
- Account notifications via email for billing, subscription changes, and important updates
- Service announcements about new features, maintenance, or significant changes
You can:
- Manage Slack notifications through your Slack settings and our bot commands
- Unsubscribe from emails using the unsubscribe link in our messages
- Cancel your subscription at any time through your customer portal
10. Children's Privacy
We do not knowingly collect personal information from minors under 18. If you believe we have collected information from someone under 18, please contact us immediately and we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our Service, you consent to such transfers, and we rely on our service providers to protect your data in accordance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- Sending email notifications for significant changes that affect your rights
- Slack announcements for service-related privacy updates
Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@tremscol.com
- Slack: DM the admin in our workspace
For privacy-specific inquiries, please include "Privacy Policy" in your subject line.
This Privacy Policy is designed to comply with applicable privacy laws including the GDPR, CCPA, and other relevant regulations. It was last reviewed and updated on September 22nd, 2025.